Garuda Indonesia awarded “World’s Best Cabin Crew”
Indonesia’s national flag carrier, Garuda Indonesia was yesterday awarded World’s Best Cabin Crew for the fifth consecutive year by Skytrax, an independent London-based flight service rating agency. The award has been retained by Garuda Indonesia since 2014 making it the first global airline to hold this recognition continuously while maintaining it’s ranking for 2018 in the top 10 World’s Best Airlines list.
The World’s Best Cabin Crew 2018 award was presented by CEO of Skytrax Edward Plaisted to CEO and President of Garuda Indonesia, Pahala N. Mansury at Langham Hotel, London, on Tuesday (17/6) coinciding with the biggest event airshow in the world; Farnborough Airshow 2018.
CEO and President of Garuda Indonesia, Pahala N. Mansury said “it makes the company and Indonesia very proud to achieve this accolade of The World’s Best Cabin Crew. It is amongst the most highly prestigious airline awards and to have successfully secured this award for five consecutive years is unbelievably amazing”.
“This achievement also makes Garuda Indonesia the only airline in the world to successfully defend the title of World’s Best Cabin Crew for five years in a row. This appreciation certainly has its own meaning for us amid various operational performance challenges faced by the company, Garuda Indonesia successfully proves its commitment in presenting the best quality of cabin crew service that is recognised worldwide. This is an honour for all of Garuda’s dedicated employees who have embraced the challenges together to achieve a high level of Service Excellence and present Indonesian hospitality to the World.” Pahala added.
The recognition of Garuda Indonesia as World’s Best Cabin Crew 2018 is based on the assessment through a Customer Satisfaction Survey conducted by Skytrax globally involving more than 18 million passengers. The annual survey is conducted on more than 245 international airlines and measures 41 major aspects related to products and services provided by airlines.
Skytrax CEO Edward Plaisted said the “World’s Best Cabin Crew” award is one of the most prestigious honours in the world of aviation. To have secured this award for five consecutive years is remarkable and unprecedented and the staff and management of Garuda should be enormously proud of this achievement.