Royal Resorts has proudly acknowledged that its newest hotel, Grand Residences, has not only been ranked number one on TripAdvisor.com out of 23 hotels in Puerto Morelos where it is located, but has now also reached the number one spot out of 350 hotels in the Riviera Maya region of Mexico.
It comes as no surprise when you consider that this Leading Hotel of the World offers luxurious suites unparalleled to anything in the area. The suites range from 624 square-feet in the Junior Suites to over 8,817 square-feet of living space in the four-bedroom presidential penthouse.
Many of the suites offer full-sized gourmet kitchens, private pools and spacious terraces with breathtaking views.
But it’s the level of customer service that has propelled the resort to such heights after just nine months. The resort employees across all departments pride themselves on providing a heightened level of service referred to as “Where Family Service Family”, mixed with the warmth and charisma of Mexican hospitality. From the moment guests arrive and receive welcome drinks and Mayan Good Luck necklaces, to the local and artisan touches added to the daily turndown service that brings a smile to every guest’s face, the attention to detail never stops.
Of the 90 reviews that Grand Residences has received on TripAdvisor.com so far, 84 of them rated their experience as “Excellent”, which is the highest possible accolade available out of a 5 level grading system. Among the reviews are comments such as “If you want to be spoiled on vacation – this is it”, “Housekeeping is truly unbelievable at GR—they should teach other luxury resorts how to care for guests!” and “Simply the best – My experience at Grand Residences set a new standard for me for luxury hotels.”
“A luxury resort is much more than the suites and amenities. At the end of the day, it is the level of service that makes a difference. We have focused these past 9 months in training our staff to anticipate the needs of our guests even before guests are aware of them. That is what we live by every day. Reading the reviews on Trip Advisor reinforces the importance of this philosophy and motivates us to be even better” says Carlo Bicaci, General Manager, Grand Residences.
Guests of Grand Residences enjoy exclusive complimentary experiences such as a weekly sunset cruise aboard a private yacht for all guests, traditional European tea service every evening complete with a variety of teas, pastries and sweets, personal pool and beach concierge to arrange pre-reserved sunbeds and take care of their every need. Guests also benefit from complimentary services that include luxury transportation, check-in en-suite, daily fruit basket, WI-FI, a fully equipped gym and much more.
Grand Residences Rivera Cancun is operated as a mixed-use resort and residential community comprising of full-time and fractional condominiums as well as availability for hotel guest stays.
Royal Resorts, a pioneer in Mexican tourism for nearly forty years operates six resorts in Cancun and Rivera Maya, has accrued nearly 100,000 members from 51 countries and independent surveys report a 97 percent member satisfaction rate, one of the highest ratings received in the vacation ownership industry worldwide.