Brad Mercer, General Manager, Four Points, Sheraton Brisbane


When and why did you join the industry?

I started in 96 and originally was a casual barman through my university studies. I studied Hotel and Marketing as a Business Degree at Griffith University on the Gold Coast. 

What do you like most about your job?

The diversity of running a business with so many variables and moving parts. I love working with a fantastic team and the thrill of a perfectly executed guest experience

What’s one of the biggest achievements of your career so far?

Successfully opening the Four Points Brisbane, which was not just opening a new build hotel, but also in a new market for Starwood – Four Points by Sheraton Brisbane is the first Four Points by Sheraton hotel to open in Queensland.

What’s the best advice ever given to you and who gave it?

Never get comfortable enough that complacency can take over, always remain in a discontent state from a business perspective as this maintains the focus and the winning attitude.

Who do you admire and see as a role model in the travel industry?

Sir Richard Branson, he has leveraged his experience as a businessman to launch a successful airline and then diversify in to other industries, keeping an amazing culture across his business.

What destinations are on your travel bucket list? 

Nepal, Africa, Greek Islands

What are three things you always take with you when travelling?

Laptop, phone, sunglasses

Name someone famous you’d like to travel with and a destination you’d like to go with them.

Anthony Bourdain, he is an adventurous foodie who likes to get involved with the local scene. I’d like to go to one of my bucket list destinations with him. 

What would you like to see change within the industry and why?

More recognition for hospitality as a profession like accountants or lawyers, for example. Running a hotel is a major responsibility and now with university degrees supporting hospitality as a professional career, it would be good to see more general recognition. 

Source = Four Points, Sheraton: Brad Mercer
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