Hurricane Irene leaves cruisers stranded in San Juan

Serenade of the Seas

Carnival and Royal Caribbean were forced to leave nearly 450 passengers in San Juan last Sunday 21 August when the local port authority ordered the vessels’ departure to avoid Hurricane Irene.

Cruise Critic reported that the three hundred people left behind by Carnival Victory were provided with complimentary hotel accommodation for two nights in San Juan along with a free flight to Barbados to meet the vessel regardless of whether they had booked air packages with the line.

Carnival contacted all guests stranded in San Juan either directly, via their emergency contacts or their travel agents and will be offering future cruise credit to those who missed the ship.

Royal Caribbean offered only 15 of the 145 stranded Serenade of the Seas passengers complimentary hotel accommodation and flights as a result of having purchased air/sea packages through the line directly. 

Remaining passengers were responsible for arranging their own accommodation and flights with no compensation offered to those who missed the sailing.

Social media sites ran rampant with opinions on the way two cruise lines handled the same situation so differently. What are your views?

Source = e-Travel Blackboard: N.A
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