Since the international terminal at Nairobi Airport was destroyed by fire on the morning of 6th August the authorities have been using the domestic terminal for processing international passenger departures. Transit passengers are taken by bus from their arrival flight to the international transfer desk in the former domestic terminal where they are checked in and boarding passes issued. This process was quick and efficient for us and we were issued seats 33A and 33C (no B), being a window seat and aisle seat in the economy cabin of a B767.
Boarding and Flight
It appears that just two departure gate lounges are used for all international departures, one at each end of the terminal building. Passengers are requested to occupy the other gate lounges until their flight shows as preparing for boarding and then they process through a passenger check and into the departure lounge. Our boarding passes showed a boarding time of 2235 and a scheduled departure time of 2335. Actual boarding time was 2250 and the flight was ready for departure by the scheduled time of 2335 except for some passengers who had checked in but failed to board. The flight was delayed for 25 minutes while their baggage was located and off-loaded. A dinner was served shortly after take off and a breakfast just prior to arrival in Bangkok. Meals were standard airline meals with a standard menu choice. Seven in-flight movies were available in 2 languages. These movies were shown on a continuous basis but not as an interactive system. Arrival in to Bangkok was 10 minutes late at 1325.
Obviously Kenya Airways are operating under very difficult conditions with the limitations of Nairobi Airport, however I feel they are managing the situation very well. Our flight from Nairobi to Bangkok was on a newer B767 than we had travelled Bangkok to Nairobi on a few weeks earlier and was in very good condition. As this was a late night departure most passengers were keen to sleep for most of the flight, but the service on board was friendly and professional. My only real complaint was that arrival cards for Thailand were very late in being handed out and there was not sufficient time to complete them before arrival. Also there was no advice that the health documents need to be processed at the Health counter on the side of the corridor leading to Immigration. We presented at Immigration and were turned back to go to Health first.