United Airlines Releases 2009-2010 Corporate Responsibility Report – Every Action Counts: Making Lasting Connections


United Airlines today released its 2009-2010 Corporate Responsibility Report, Every Action Counts®: Making Lasting Connections, highlighting the company’s actions and commitments to promoting environmental solutions, fueling social spirit, a sustainable business agenda and measuring progress.

United is making tangible progress to improve environmental impact by expanding its onboard recycling programs on U.S. routes, promoting alternative fuels and advocating for regulatory change. Customer satisfaction levels are strongly improving and the company continues to support important programs that meet the critical health care, educational and economic needs of the communities United serves.

“In towns and cities across America and around the world, United connects families and friends, colleagues and companies. We help drive tourism, generate business opportunities, and contribute to economic growth and exports. Most importantly, the actions we take matter,” said Glenn Tilton, United Airlines chairman and CEO. “More is expected of us and we rise to that expectation with commitment and a true sense of responsibility,” continued Tilton.

Among the highlights included in the report are:

Path to Environmental Solutions

United develops and implements environmental programs in its operations and collaborates with the industry to promote solutions that have a positive impact on the environment – in the air, on the ground and in our communities.

  • United flew the first flight by a U.S. commercial airline using natural gas synthetic jet fuel
  • United flew the first trans-Atlantic “Green Corridor” roundtrip flight on World Environment Day in 2010, reducing CO2 emissions by 20,000 pounds
  • United increased the number of its electric and alternative fuel vehicles in its ground service equipment fleet by 15 percent in 2009

Fueling Social Spirit

United connects with and supports the needs of its communities, using its resources – aircraft, people, and global network – to make a difference. In 2009:

  • United flew seven relief missions for Haiti disaster relief, and transported more than 150,000 pounds of aid and relief supplies to Haiti
  • United increased its charitable contributions, providing more than $8.2 million in travel, monetary, and in-kind support to its community partner organizations
  • More than 196 million miles were donated to United’s nonprofit partners through its Mileage Plus® Charity Miles Program

Sustainable Business Agenda

United is working to create a financially stable company by improving its airline and focusing on the future. Our people are our biggest asset and empowering them is fundamental to making us a leading airline.

  • More than 892,231 training and development courses were completed by employees through the United Learning Network in 2009
  • United’s customer satisfaction scores rose nearly 20 percent in 2009, while its Employee Courtesy Index jumped 30 percent in two years
  • Frontline employees earned more than $34 million in performance bonuses tied directly to operational improvements
Source = United Airlines/ Business Wire
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