United Airlines today released its 2009-2010 Corporate Responsibility Report, Every Action Counts®: Making Lasting Connections, highlighting the company’s actions and commitments to promoting environmental solutions, fueling social spirit, a sustainable business agenda and measuring progress.
United is making tangible progress to improve environmental impact by expanding its onboard recycling programs on U.S. routes, promoting alternative fuels and advocating for regulatory change. Customer satisfaction levels are strongly improving and the company continues to support important programs that meet the critical health care, educational and economic needs of the communities United serves.
“In towns and cities across America and around the world, United connects families and friends, colleagues and companies. We help drive tourism, generate business opportunities, and contribute to economic growth and exports. Most importantly, the actions we take matter,” said Glenn Tilton, United Airlines chairman and CEO. “More is expected of us and we rise to that expectation with commitment and a true sense of responsibility,” continued Tilton.
Among the highlights included in the report are:
Path to Environmental Solutions
United develops and implements environmental programs in its operations and collaborates with the industry to promote solutions that have a positive impact on the environment – in the air, on the ground and in our communities.
Fueling Social Spirit
United connects with and supports the needs of its communities, using its resources – aircraft, people, and global network – to make a difference. In 2009:
Sustainable Business Agenda
United is working to create a financially stable company by improving its airline and focusing on the future. Our people are our biggest asset and empowering them is fundamental to making us a leading airline.
Source = United Airlines/ Business Wire